Terms & Conditions
All About Beds Terms and Conditions, from May 4th 2020 (Internet and telephone sales only)
1. General
1a. These Terms and conditions apply to all orders placed online at allaboutbeds.co.uk and over the telephone. By placing an order with us you are accepting to abide by these conditions. Please read them carefully and contact our Customer Service team if you have any questions.
1b. If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with All about beds.
1c. Please note that these terms and conditions do not affect your statutory rights.
2. Orders – Making a contract with us
2a. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This confirmation email is acceptance that a contract has been made between us. If there are any errors on your Email confirmation you must inform us as soon as possible for these to be rectified.
2b. All orders are subject to acceptance. All details supplied to all about beds must be true and accurate.
2c. If there are any problems with your order we aim to contact you as soon as we can.
2d. All Images displayed are indications of the product, some items may have small variations in ticking and colour.
2e. To place an order with us, you must be a UK resident and over 18 years of age.
3. Errors
3a. In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made (please see section 2a for order contract information).
3b. Any errors that have been made in the description of our products will be rectified as soon as possible.
4. Price and Payment
4a. Prices displayed on our website are inclusive of VAT at the UK standard rate of 20%.
4b. The total price payable, for all items ordered, will be debited, from the account provided, at the time that the order is placed, once a contract has been made (see section 2a. for order contract information).
4c. We can only accept payments from U.K registered accounts.
4d. We accept most major credit/debit cards including Visa, Delta, MasterCard, Switch and Paypal. We use a secure payment gateway called Paypal.
4e. You must confirm that the credit or debit card being used is yours in order to purchase product (s) on our website or over the telephone.
4f. All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
4g. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and the merchant bank. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, without prejudice to clause 12, we shall be permitted to cancel our contract with you.
5. Availability of Goods
5a. All products and services are subject to availability and may be withdrawn at any time.
5b. Any goods that we are unable to supply will be refunded in full or the monies can be used for an alternative product.
5c. Any items that are not in stock have a lead time. This lead time is an ESTIMATED time, in days, supplied to us by the manufacturer of the goods. The manufacturer aim to supply us with the goods within this time; however this is not always possible. Where there are delays we aim to notify you as soon as we are informed. For cancellation and refund purposes items are deemed overdue after 12 weeks from order.
6. Made to measure items
6a. These are goods that are not stock items and are made to your specific requirements, e.g. special sizes or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing as they are non returnable and non refundable (unless they are faulty or misdescribed).
6b. Once the items have been made and/or dispatched to us you will then be unable to cancel this order and will not be entitled to any refund (unless the product has a manufacturing fault or was misdescribed).
7. All Deliveries
7a. Please check over your items to ensure that they look to be intact before signing for them.
7b. If your goods are damaged when you receive them, please note on the delivery sheet and refuse the items with the driver. Please contact Customer Services who will be happy to rectify this problem as soon as possible.
7c. If you do sign for goods and later discover them to be damaged, please contact customer services as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
7d. It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages. Please refuse any incorrect items and mark the delivery sheet as incorrect items. If there are any issue please contact Customer Services.
7e. Please note that dispatch will not take place if you have not received an order confirmation email.
7f. Please ensure that your property is directly accessible to a vehicle the size of a large Luton van. If there is no direct access for our delivery drivers, or the access is restricted for parking, the delivery may not be made and you will be responsible for the associated carriage charges.
7g. All about beds cannot cover any losses arising from incomplete or damaged deliveries.
8. Premium Deliveries.
8a. A delivery team will take the items to the room of choice. Please ensure that any breakables are stored away and there is a clear route to access. All about beds will not be responsible for damage to items left on the route to room of choice.
8b. We offer a disposal service in applicable areas which must be booked and paid for when placing the order. You can find out more about our disposal service on our delivery page.
8c. Frames and furniture are flat packed and require self assembly, unless otherwise stated .
8d. Deliveries are scheduled for the most efficient route and we will provide you with an estimated 2 hour delivery window. These delivery times are not changeable and no specific times can be requested. We cannot be held responsible for any losses suffered by you if your time slot is not met.
9. Free Deliveries
9a. Whilst we aim to deliver between the specified times, on the selected delivery date, we cannot guarantee this and are unable to cover any loss of earnings etc for these occasions but will do our best to get your goods to you as soon as possible.
9b. All of the items are delivered by one man, to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property.
9c. With larger items the driver may require some assistance to offload the items.
9d. Please note the driver cannot call before delivery.
10. Failed delivery attempt
10a. PLEASE DO NOT DISPOSE OF YOUR EXISTING ITEMS UNTIL YOU HAVE RECEIVED YOUR ORDER FROM US.
There are rare occasions where we may be unable to make the delivery to you on the agreed date, as such we do not advise that you dispose of any of the items that you are replacing until you have received and checked your items from us.
10b. We always strive to deliver within the agreed dates and times, we do occasionally come up against problems such as breakdowns, accidents and traffic issues that can make this impossible. In the event that we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be patient with us and we will do our very best to assist you.
10c. When ordering please ensure we have the correct delivery address and postcode, especially on new build estates etc. If you have supplied incorrect delivery details we will do our best to get your items to you as soon as possible (once we have the correct information). However there will be a charge for this (see section 10e).
10d. Please note that we cannot be held responsible for any losses arising from a late or failed delivery.
10e. If we arrive within the agreed time slot and you are unable to receive the delivery or are not there we will rearrange the delivery for you but it will incur a further delivery charge of £29
11. Risk
11a. We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, we cannot be not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
11b. Once delivery has been made it is the customers responsibility to take reasonable care of the items.
12. Faulty items
If your item develops a fault we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1979. You will also be supplied with a guarantee or warranty which is in addition to your statutory rights.
13. Cancellation/Returns
13a. We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
13b. Where items arrived boxed it will not be possible, on delivery, to determine if the items inside are faulty. However, it is important to understand that if goods are found faulty or damaged that the item IS NOT BUILT as it will not be possible to claim for faulty or damaged goods if there is evidence that the item has been assembled.
13c. If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products) and report this, in writing, within 14 days, from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are adequately packed and it is your responsibility to return the product to us and to cover any associated costs of return (please include your reference number and name on any returns). If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights. This policy excludes made to measure items (items made to the consumer’s specification) (see section 6).
13d. Prior to returning any goods you must inform Customer Services (within 14 days of receipt). If you do not return the goods within 21 days of receiving we will arrange to collect the item and deduct the carriage charge from your refund. If you refuse to release any goods that you have claimed a refund for will take legal action to recover our losses, which may be in excess of the price of the goods purchased.
13e. Once we have received the goods we will inform you and arrange for a refund or exchange.
Please note; refunds may take up to 14 days to process.
13f. If you are unable to arrange your own carriage we will arrange this on your behalf. Collections from customers are available Monday – Friday and are an all day service 8am – 6pm. The drivers cannot call before collection and we cannot provide a narrower time window. The charge for collection will vary depending on size of items and location. Please ask a member of staff for the associated costs. All about beds cannot be responsible for failed or delayed collections.
13g. Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
13h. If the product has damaged, deteriorated or soiled in your care and through no fault of the manufacturing of the product, it is no longer eligible for a return.
Complaints Procedure.
All about beds prides itself on its customer service and quality of goods sold. Therefore, we hope that you are pleased with the product you have purchased and the service you have received.
If you have a complaint or in feel dissatisfied with the products or service you have received we would like to hear from you as quickly as possible so we can take every opportunity to resolve your complaint. We are always looking at ways we can enhance our customer experience and we welcome complaints as an opportunity to further build on improving our customer service.
All complaints are dealt with by our Customer Services department. They are contactable Monday to Friday 9.30am – 5.30pm via:
Telephone: 01823 325832
Email: info@allaboutbeds.co.uk
Post: All About Beds
Unit 2, Belverdere Retail Park
Belvedere Gardens
Taunton
TA1 1NQ.
Upon receiving your initial complaint a customer service advisor will contact you within 24hours to acknowledge receipt and discuss the process of resolving your issue.
If you have a complaint regarding a product which you feel may have a manufacturing fault we will initially ask for some photos of the product, to enable us to assess the possible problem. If we are unable to assess the problem fully using this method we may need to send out a member of our team to your location to carry out a full inspection of the product.
